At The BigDeal Store, we want you to be completely satisfied with your purchase. If for any reason you need to cancel your order or return an item, please review our policies below:
- Cancellation Policy:
You may cancel your order within 24 hours of placing it, provided it has not already been processed for shipping.
To cancel an order, please contact our customer service team as soon as possible with your order details.
- Eligibility for Refunds:
We offer refunds in case of unavailability of the exchange item.
To be eligible for a refund, the eligible item must be unused, unworn, and in its original condition with tags attached.
Proof of purchase, such as a receipt, invoice, or order confirmation, is required for all refund requests.
- Non-Refundable Items:
Certain items are non-refundable, including but not limited to undergarments, swimwear, white clothing items, and personalized items unless they are defective.
Final sale items are also non-refundable.
- Refund Process:
Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within a reasonable timeframe.
Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
- Exchange Policy:
We have a strict no-return policy. However, if you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange within 7 days of purchase.
Exchanges are subject to product availability. If the desired item is not available, we will issue a refund or offer a suitable alternative.
- Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance.
We will arrange for a replacement or refund, depending on the nature of the issue.
- Refund Inquiries:
If you have any questions or concerns regarding refunds, please contact our customer service team at the following email address: marketing@thebigdeal.co.in.
Please include your order details and reason for the refund inquiry for prompt assistance.
Disclaimer:
We reserve the right to update or modify our cancellation and refund policy at any time without prior notice. Please refer to our website for the most current policy information.
Contact Us:
If you have any questions or concerns regarding cancellations or returns, contact our customer service team at marketing@thebigdeal.co.in.
Thank you for shopping with The BigDeal Store. We value your satisfaction and strive to provide a hassle-free shopping experience.
